Device Transfer Support
Hexagon AI licenses use device binding to protect activation rights. When reinstalling Windows, changing hardware or switching machines, users may need a device reset.
- Single: contact admin for reset support when changing machine or reinstalling the system.
- Dual: use two devices according to the plan policy and request reset when needed.
- Reset or transfer frequency may be limited to prevent abuse, normally up to 1 time/day.
- Reset requests may require account email, order code, license key or old/new device information.
Hexagon AI may refuse reset requests if abnormal key sharing or license policy violations are detected.
